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Returns

Many of our products are handmade and therefore unique. We try to keep uniformity wherever possible but as the products are not mass produced some items may vary slightly from the picture shown.

If you are not entirely delighted with the products that you have chosen you may return them to us within 30 days of receipt. We will be more than happy to offer you an exchange or, at our discretion, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

If you decide to make a return, please complete the returns sheet (which comes with your order) and clearly mark whether you would like a refund or exchange and please do not forget to include your order number, name and address. Then, simply pack the items back in the parcel, attach the returns sheet and send it back to:

Natural Simplicity
24 Bowbridge Lane
Stroud
Gloucestershire
GL5 2JL

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty